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Introducing the Customer Engagement Group for
UK Power Networks

The CEG has been established to challenge UK Power Networks in its business plan for 2023-2028. It will hold the company to account for delivering a plan that is worthy of the trust of customers, current and future.

The CEG has reviewed UK Power Networks draft business plan for the period 2023-2028. We have focused on how the company intends to facilitate the transition to a low carbon economy and whether the draft plan reflects the needs and preferences of its customers and network users in its three regions. To read our overview click here.

about

Introducing our Chair

The adoption of a UK deadline of 2050 for achieving Net Zero emissions will mean radical change for energy users and for the generators and networks that serve them. My job as chair of the CEG for UK Power Networks is to channel the knowledge and experience of CEG members to provide effective challenge to the ambition and efficiency featuring in UK Power Networks’ business plan for RIIO-ED2. Our perspectives will be those of the consumers, network users and stakeholders of UK Power Networks’ three regions, now and in the future.

Ann Bishop Chair, CEG for UK Power Networks

Members of the CEG will provide constructive, informed and objective challenge to UK Power Networks’ business plan approach for its three regulated networks – Eastern Power Networks, London Power Networks and South Eastern Power Networks – to ensure that the diverse and changing needs of the company's 8.3 million customers have been properly understood, balanced and reflected in the plans.

Our CEG, with its innovative Eastern, London and South Eastern regional working groups will hold us to the very best challenge and I look forward to their input enabling us to develop a business plan that truly reflects the priorities of each of our diverse 8.3 million connected customers.

Basil Scarsella Chief Executive Officer, UK Power Networks

aims

The CEG will challenge UK Power Networks against the highest standards and leading edge thinking in customer engagement

The objective

The objective of the CEG and measure of its success is that there are no material challenges raised by customers, stakeholders and regulators that have not been raised by the CEG

The output

The CEG’s main output will be a report to Ofgem on how well it thinks UK Power Networks has engaged with and researched the interests of customers and other parties and how well the business plan reflects the results of the engagement and research

The outcome

The CEG will look for outcomes from UK Power Networks that are soundly based on evidence, and have been adopted and communicated in ways that make the company’s plans worthy of customers’ trust.

How we’re achieving this

The CEG will carry out its responsibilities in a way that is independent, challenging, transparent, rigorous, innovative and inclusive.

timeline

123

End February 2021 – meeting with Ofgem
RIIO-2 Challenge Group

The Ofgem RIIO-2 Challenge Group will meet UK Power Networks with the chair of the CEG to consider track record, cost assessment and how the company is using customer research and stakeholder engagement in the development of its RIIO-ED2 business plan.

124

End March 2021 – draft of UK Power Networks business plan shared with the CEG

The CEG will receive a draft of the UK Power Networks RIIO-ED2 business plan at the end of March. The CEG will review the plan to see how well it thinks UK Power Networks has engaged with and researched the interests of customers and other parties across its three regions and how well the business plan reflects the results of the engagement and research. It will provide feedback to UK Power Networks by the end of April.

125

July 2021 – draft RIIO-ED2 business plan submitted to Ofgem, with a CEG report

On 1 July, UK Power Networks will submit the first draft of its RIIO-ED2 business plan to Ofgem. The CEG will review the updated version of the plan, including how the wants and needs of UK Power Networks’ customers and stakeholders within its three regions have been reflected. The CEG will produce a report to Ofgem on its findings. Ofgem’s RIIO-2 Challenge Group will also provide feedback on the draft business plan.

122

September 2021 – Ofgem response to draft business plan submission

Ofgem will respond to UK Power Networks’ draft RIIO-ED2 business plan submission in September. From September to November, UK Power Networks will update the CEG on the changes that the company will make in response to the feedback from Ofgem and the Ofgem RIIO-2 Challenge Group. The CEG will challenge UK Power Networks on how the changes reflect the interests of customers and other parties.

120

December 2021 – final business plan submission for RIIO-ED2, with a CEG report

In December UK Power Networks will submit its final RIIO-ED2 business plan to Ofgem, including its key objectives and how it plans to achieve them. This will reflect the views, opinions and feedback from customers and other interested parties – including the CEG. The CEG will submit its report to Ofgem on the final business plan. The report will set out the CEG’s final assessment of how well UK Power Networks has engaged with and researched the interests of customers and other parties across its three regions, how well the business plan reflects the results of the engagement and research, and how trade-offs have been made. Ofgem is considering a proposal from the DNO CEG chairs to allow more time for the CEGs to produce their reports to ensure that these are as considered and comprehensive as possible.

119

Spring 2022 – Open Hearings

Depending on Covid restrictions at the time, these hearings will be physical or digital events. They will provide an opportunity to address questions on the key components of UK Power Networks’ RIIO-ED2 business plan. Each distribution network operator will have its own hearing, attended by Ofgem and other organisations representing various parts of society. The CEG chair will present the work and findings of the CEG, set out in the CEG report, and respond to any questions.

118

Summer 2022 – Ofgem publishes draft decision on RIIO-ED2

Ofgem will publish a document with its draft decision on RIIO-ED2. This will provide the first full outline of how UK Power Networks will operate from 2023-2028, and the company will have the opportunity to respond and give its feedback. The CEG may be required to provide input to this process.

119

Winter 2022 – Ofgem publishes final decision on RIIO-ED2

Ofgem will make its decision on RIIO-ED2. Ultimately, that will set how UK Power Networks delivers benefits to its customers, and how much those services will cost. Crucially, RIIO-ED2 will also underpin UK Power Networks’ approach to facilitating the UK’s 2050 Net Zero emissions target.

the team

The CEG consists of a Core Group, three Regional Groups covering each of UK Power Networks’ licence areas (Eastern, London and South Eastern) and three thematic Working Groups (Customer, Resilience & Reliability and Sustainability) ensuring coverage of Ofgem’s target outcomes for RIIO-ED2: meeting the needs of consumers and network users, maintaining a safe and resilient network, and delivering an environmentally sustainable network.

  • The Core Group will provide advice and direction to the Regional and Working Groups and challenge cross-cutting aspects of the business plan.
  • The Regional Groups will focus on how UK Power Networks is supporting the growth within its regions and how their strategic investment responds to the needs of customers and stakeholders within each region.
  • The Working Groups will challenge UK Power Networks on its detailed plans for delivering Ofgem’s outcomes.

The CEG has adopted this matrix approach so we can work flexibly and consistently in a tight timetable. It allows us to make the best use of our skills and expertise to challenge UK Power Networks on how it has considered the needs and priorities of its large and diverse customer and stakeholder base, and its plans for navigating an uncertain policy and regulatory context – including the pathways to Net Zero emissions.

Please use the buttons below to understand the purpose and membership of each of the groups, along with accessing respective meeting notes.

Group Members

Photo of Peter Atherton
Peter
Atherton
Photo of Ann Bishop
Ann
Bishop
Photo of Sarah Chambers
Sarah
Chambers
Photo of Nigel Cornwall
Nigel
Cornwall
Photo of Dr Jeff Hardy
Dr Jeff
Hardy
Photo of Phil Lawton
Phil
Lawton
Photo of Nicholas Pollard
Nicholas
Pollard
Photo of Anne Van Schrader
Anne
Van Schrader
Photo of John Hargreaves
John
Hargreaves

Group Members

Photo of Peter Bennell
Peter
Bennell
Photo of Ann Bishop
Ann
Bishop
Photo of Nigel Cornwall
Nigel
Cornwall
Photo of John Hargreaves
John
Hargreaves
Photo of Andrew  Mackintosh
Andrew
Mackintosh

Group Members

Photo of Ann Bishop
Ann
Bishop
Photo of John Hargreaves
John
Hargreaves
Photo of Dr Ralitsa Hiteva
Dr Ralitsa
Hiteva
Photo of Nikki  Stopford
Nikki
Stopford

Group Members

Photo of Peter Atherton
Peter
Atherton
Photo of Ann Bishop
Ann
Bishop
Photo of Dan Byles
Dan
Byles
Photo of Ashleye Gunn
Ashleye
Gunn
Photo of John Hargreaves
John
Hargreaves
Photo of Julia Pyke
Julia
Pyke

Group Members

Photo of Peter Bennell
Peter
Bennell
Photo of Ann Bishop
Ann
Bishop
Photo of Sarah Chambers
Sarah
Chambers
Photo of Ashleye Gunn
Ashleye
Gunn
Photo of John Hargreaves
John
Hargreaves
Photo of Andrew  Mackintosh
Andrew
Mackintosh
Photo of Nikki  Stopford
Nikki
Stopford
Photo of Anne Van Schrader
Anne
Van Schrader

Group Members

Photo of Ann Bishop
Ann
Bishop
Photo of Dan Byles
Dan
Byles
Photo of Nigel Cornwall
Nigel
Cornwall
Photo of Dr Jeff Hardy
Dr Jeff
Hardy
Photo of John Hargreaves
John
Hargreaves
Photo of Phil Lawton
Phil
Lawton
Photo of Nicholas Pollard
Nicholas
Pollard
Photo of Anne Van Schrader
Anne
Van Schrader

Group Members

Photo of Peter Atherton
Peter
Atherton
Photo of Peter Bennell
Peter
Bennell
Photo of Ann Bishop
Ann
Bishop
Photo of Nigel Cornwall
Nigel
Cornwall
Photo of Dr Jeff Hardy
Dr Jeff
Hardy
Photo of John Hargreaves
John
Hargreaves
Photo of Phil Lawton
Phil
Lawton
Photo of Nicholas Pollard
Nicholas
Pollard

Group Members

Photo of Peter Bennell
Peter
Bennell
Photo of Ann Bishop
Ann
Bishop
Photo of Nigel Cornwall
Nigel
Cornwall
Photo of Ashleye Gunn
Ashleye
Gunn
Photo of Dr Jeff Hardy
Dr Jeff
Hardy
Photo of John Hargreaves
John
Hargreaves

News

Read the latest news from the CEG and its members.

Meetings

Find out more about the work of the CEG, including the areas it is challenging and the themes and outputs of its meetings.

Upcoming meetings:

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