
Introducing the Customer Engagement Group for
UK Power Networks
The CEG has been established to challenge UK Power Networks' Business Plan for 2023-2028. We have held the company to account during the Plan's development, focussing on how it intends to facilitate the transition to a low carbon economy and whether its Plan reflects the needs and preferences of its customers and network users in its three regions.
Click here to read our report on UK Power Networks' final RIIO-ED2 Business Plan.
about
Introducing our Chair

The adoption of a UK deadline of 2050 for achieving Net Zero emissions will mean radical change for energy users and for the generators and networks that serve them. My job as chair of the CEG for UK Power Networks is to channel the knowledge and experience of CEG members to provide effective challenge to the ambition and efficiency featuring in UK Power Networks’ Business Plan for RIIO-ED2. Our perspectives are those of the consumers, network users and stakeholders of UK Power Networks’ three regions, now and in the future.
Ann Bishop Chair, CEG for UK Power Networks
Members of the CEG have, and continue to, provide constructive, informed and objective challenge to UK Power Networks’ Business Plan approach for its three regulated networks – Eastern Power Networks, London Power Networks and South Eastern Power Networks – to ensure that the diverse and changing needs of the company's 8.4 million customers have been properly understood, balanced and reflected in the plans.
Our CEG, with its innovative Eastern, London and South Eastern regional working groups is holding us to the very best challenge and their input enabled us to develop a Business Plan that truly reflects the priorities of each of our diverse 8.4 million connected customers.
Basil Scarsella Chief Executive Officer, UK Power Networks
aims
The CEG challenges UK Power Networks against the highest standards and leading edge thinking in customer engagement
The objective
The objective of the CEG and measure of its success is that there are no material challenges raised by customers, stakeholders and regulators that have not been raised by the CEG
The output
The CEG’s main output is a report to Ofgem on how well it thinks UK Power Networks has engaged with and researched the interests of customers and other parties and how well the Business Plan reflects the results of the engagement and research
The outcome
The CEG has been looking for outcomes from UK Power Networks that are soundly based on evidence, and have been adopted and communicated in ways that make the company’s plans worthy of customers’ trust.
How we’re achieving this
The CEG seeks to carry out its responsibilities in a way that is independent, challenging, transparent, rigorous, innovative and inclusive.
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the team
The CEG consists of two strategic and governance groups (the Core and Heads of Groups), three Regional Groups covering each of UK Power Networks’ licence areas (Eastern, London and South Eastern) and three thematic Working Groups (Customer, Resilience & Reliability and Sustainability) ensuring coverage of Ofgem’s target outcomes for RIIO-ED2: meeting the needs of consumers and network users, maintaining a safe and resilient network, and delivering an environmentally sustainable network.
- The Core and Heads of Groups work to provide advice and direction to the Regional and Working Groups and challenge cross-cutting aspects of the Business Plan.
- The Regional Groups focus on how UK Power Networks is supporting the growth within its regions and how its strategic investment responds to the needs of customers and stakeholders within each region.
- The Working Groups challenge UK Power Networks on its detailed plans for delivering Ofgem’s outcomes.
The CEG adopted this matrix approach so it can work flexibly and
consistently in a tight timetable. It allows the Group to make the best use of the
skills and expertise to challenge UK Power Networks on how it has considered
the needs and priorities of its large and diverse customer and stakeholder
base, and its plans for navigating an uncertain policy and regulatory context
– including the pathways to Net Zero emissions.
Please use the buttons below to understand the purpose and membership of each of the groups.
Group Members

Peter
Atherton

Ann
Bishop

Sarah
Chambers

Nigel
Cornwall

Dr Jeff
Hardy

Phil
Lawton

Nicholas
Pollard

Anne
Van Schrader

John
Hargreaves
Group Members

Peter
Bennell

Ann
Bishop

Nigel
Cornwall

John
Hargreaves

Andrew
Mackintosh
Group Members

Ann
Bishop

John
Hargreaves

Dr Ralitsa
Hiteva

Nikki
Stopford
Group Members

Peter
Atherton

Ann
Bishop

Dan
Byles

Ashleye
Gunn

John
Hargreaves

Julia
Pyke
Group Members

Peter
Bennell

Ann
Bishop

Sarah
Chambers

Ashleye
Gunn

John
Hargreaves

Andrew
Mackintosh

Nikki
Stopford

Anne
Van Schrader
Group Members

Ann
Bishop

Dan
Byles

Nigel
Cornwall

Dr Jeff
Hardy

John
Hargreaves

Phil
Lawton

Nicholas
Pollard

Anne
Van Schrader
Group Members

Peter
Atherton

Peter
Bennell

Ann
Bishop

Nigel
Cornwall

Dr Jeff
Hardy

John
Hargreaves

Phil
Lawton

Nicholas
Pollard
Group Members

Peter
Bennell

Ann
Bishop

Nigel
Cornwall

Ashleye
Gunn

Dr Jeff
Hardy

John
Hargreaves
News
Read the latest news from the CEG and its members.
CEG for UK Power Networks responds to the RIIO-ED2 Methodology Consultation
Read moreMeet our members – Peter Atherton, Core Group member, London Group Lead, Resilience & Reliability Working Group member
Read moreMeet our members – Nick Pollard, Core Group member, Sustainability Working Group member, Resilience & Reliability Working Group member
Read moreMeet our members – Nigel Cornwall, Core Group member, Eastern CEG Lead, Sustainability Working Group member and Resilience & Reliability Working Group Co-Lead
Read moreMeet our members, Dan Byles, London CEG member and Sustainability Working Group member
Read moreMeet our members – Ralitsa Hiteva, South Eastern CEG member and Sustainability Working Group member
Read moreMeet our members – Phil Lawton, Core Group member, Resilience & Reliability Working Group member and Sustainability Working Group member
Read moreMeet our members – Ashleye Gunn, London CEG member and Customer Working Group member
Read moreMeet our members – Anne van Schrader, Core Group member, Sustainability Working Group member and Customer Working Group member
Read moreMeet our members – Sarah Chambers, Core Group member and Customer Working Group member
Read moreMeet our members – Nikki Stopford, South Eastern CEG member and Customer Working Group member
Read moreMeet our members - Jeffrey Hardy – Core Group member, Sustainability Working Group Lead and Resilience & Reliability Working Group member
Read moreMeet our members – Peter Bennell, Eastern CEG member, Customer Working Group member and Resilience & Reliability Working Group Co-Lead
Read moreMeet our members – Andrew Mackintosh, Eastern CEG member and Customer Working Group member
Read moreDocuments
Find out more about the work of the CEG, including the areas it is challenging and the themes and outputs of its meetings.